Care Platimun is a package that combines a quarterly ink subscription, highly used consumables, and professional services for the best protection.
Care Platinum solves the three major needs for TubeWriter™ customers to keep their machines marking labware in the best possible condition.
Consumables: Never run out of ink and get extras shipped if a cartridge is accidentally broken. Get custom rack consultation and four additional custom racks built every year for the lab.
Service and Tuning: TubeWriter™ staff is on call to help with software updates, IQ/OQ certification, software tuning, and mediafile setup for new labware and barcode consultation. A TubeWriter™ representative will come onsite once per year to make sure everything is running smoothly.
Hardware and Parts: Care Platinum completely covers most issues annually and TubeWriter™ will ship a loaner if the machine needs to be returned for service.
Delivery information: Package includes:
Quarterly ink cartridge shipments per year
As many ink cartridge replacements as needed per year
4 extra custom racks per year
Barcoding upgrade with 10 hours of barcoding consulting
IQ/OQ certification
Annual onsite PM service and team training
Phone support
Parts warranty
Loaner drop shipments
Caution: 0